Other paths
Understand shared-design permissions and fix access problems
Check account mismatch, missing controls, stopped offers, hidden entries and exact-version limits.
Read as Markdown ↗Give this task to my agent
Make a short brief for the assistant you use. Add your choices, check the brief, then copy it. Your answers stay in this browser.
Use a private conversation for order details. Leave out passwords, card details, locker codes, and private access links.
Jump to a step
What adding permits
Adding does not transfer artwork ownership, production files, editing or public-listing rights. It does not let a recipient re-share the design. A preview is not an export file.
If you need a changed version, arrange that with the owner. Do not assume an owner edit updates an older accepted version. Sharing raw artwork does not prepare it or establish a print-quality certificate.
- Use the exact accepted version in eligible AMS orders.
- Keep that accepted version when the owner stops new adds, subject to AMS availability and rights review.
- Rename, favorite, hide or restore your own library entry without changing the artwork.
Match the problem to the next action
| What you see | What to check |
|---|---|
| Invitation unavailable | It may be stopped, expired or restricted. For a targeted offer, use the invited verified email. The generic message does not identify which condition applies. If you have not already added the version and it stays unavailable, check with the owner about an intended new invitation. A new offer cannot bypass rights or availability restrictions. |
| Signed in with the wrong account | Use Switch account and verify the intended email. Do not ask for wider access just to bypass the check. |
| Share is missing | Confirm this account owns eligible created/uploaded artwork. Purchased, library, order, File Fix and received art do not qualify; current availability may also pause creation. |
| An accepted design seems missing | Check the account that accepted it and Hidden designs. Choose Restore, then Use in Studio. |
| Adding was interrupted | Check My Designs before retrying. Opening or signing in alone never adds the design. |
| An accepted entry says Unavailable | Contact AMS for review. An owner’s stopped offer alone does not explain every availability failure. |
| Link copying failed | Select the visible link and copy manually. Keep the link private to its intended audience. |
Ask for help without sharing secrets
Describe the screen, the action and whether you are the owner or recipient. Do not post the share link, account identifiers, signed asset URLs or someone else’s artwork publicly. Use the normal AMS support channel for any account details requested privately.
Phone support can explain the workflow. Do not assume the Phone Agent can create an offer, accept it, change your account or override artwork permissions.
Still need help?
Tell us which tool you used, what you expected, and what happened. Include the time and a screenshot with private details hidden. Never send passwords, payment card details, or private access links.
Updated .