Orders and delivery
Understand timing, pickup, and delivery
Check production timing and the delivery choices offered for your actual order.
Read as Markdown ↗You will: Avoid confusing production speed with the date your items will arrive.
What you need
- Your product type and artwork status.
- The date you need the finished items.
- The delivery address or intended pickup method.
Give this task to my agent
Make a short brief for the assistant you use. Add your choices, check the brief, then copy it. Your answers stay in this browser.
Use a private conversation for order details. Leave out passwords, card details, locker codes, and private access links.
Jump to a step
There are two parts to the timeline
A fast production choice is not a promise of same-day arrival. DTF, UV, plastisol, and finished apparel can have different production requirements.
Read the current timing and eligibility shown for the selected product and checkout. If a deadline is essential, confirm the whole plan with AMS before ordering.
- Artwork and production
The file is reviewed or approved as required, then the items are made.
- Pickup or transport
Ready items are collected, shipped, or delivered through the selected method.
- Your project
Leave time to inspect items and, for transfers, do a sample and apply the full run.
Why did the ready date change?
The date can depend on everything in the cart: product type, garments, decoration, artwork approval, quantity, turnaround, and delivery. A finished shirt can need steps that a transfer-only job does not.
Before paying, check each item and the latest date after changing the cart. Make sure every item belongs there. A transfer option described as same-day does not promise same-day finished shirts.
After paying, check the order status and any artwork request. Ask AMS with the order number and the date you need it if the new information does not fit your project. Do not pay for the same job again to change its date.
Use the choices offered for this order
| Choice | What to check |
|---|---|
| Shipping | Full address, shipping service, total, and carrier delivery information |
| Local pickup | Whether the order is eligible and where and when the ready notice says to collect |
| Locker pickup | The ready message, facility address, locker number, and access code |
| AMS Direct courier, when offered | Address eligibility, current delivery choice, and price |
Wait for the ready notice before collecting
Check that the order is ready
A receipt or payment confirmation is not a pickup-ready notice.
Follow that order’s pickup instructions
For eligible locker pickup orders, the ready message supplies the address, locker number, and access code. Keep the code private.
Ask AMS if the notice or access is missing
Have the order number ready. Do not use another customer’s locker or assume an old code applies to a new order.
Plan backward from the date you need it
Tell AMS the actual need-by date, item count, artwork status, and destination. “I need 40 finished shirts for Saturday morning” is more useful than “I need them fast.”
Wrong address or delivery choice?
Before paying, fix the address and recheck the delivery option and total. After payment, contact AMS with the order number and exact correction.
AMS needs to check the order and shipment state. Do not assume an address edit elsewhere changes an existing order or that a shipment can always be redirected.
Order is late, missing, or not marked ready
Check for an artwork question or approval request, then check the order details or shipment tracking. For pickup, look for the ready notice.
Send AMS the order number, needed date, selected fulfillment method, and last status you can see. Keep screenshots free of passwords, access codes, and payment information.
What to do next
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