Ordering with AMS

Continue an order conversation with Amy

Choose an available channel, prepare your next message, and recover a conversation without starting the order again.

Read as Markdown ↗

You will: Know where to reply, what to include, and when AMS needs to verify access.

What you need

Your existing Amy conversation, if you have one.
The product, artwork, quantities, and next decision you know so far. Unknown details are okay.

Give this task to my agent

Make a short brief for the assistant you use. Add your choices, check the brief, then copy it. Your answers stay in this browser.

Where are you in the task?Your choices or question (optional)

Use a private conversation for order details. Leave out passwords, card details, locker codes, and private access links.

Review your task brief

Help me complete this AMS task.

Goal: Know where to reply, what to include, and when AMS needs to verify access.

Instructions: https://chooseams.com/help/amy-channels
Guide reviewed/updated: 2026-11-04

My current stage: I am planning or starting.

Ask me what I have already done and which choices I want before acting.

Check these prerequisites:
- Your existing Amy conversation, if you have one.
- The product, artwork, quantities, and next decision you know so far. Unknown details are okay.

Use current authorized AMS tools for prices, stock, order status and supported actions. Do not invent a quote, deadline, refund, service, file or integration. If a tool is unavailable, give me the exact website step or support handoff.

Preserve my exact original artwork. Keep print dimensions in inches, copy counts, garment sizes and placements separate. Ask for missing details.

Show me the current artwork/proof before approval. Use only my explicit approval after I have seen it. Ask me before any payment, publishing, terms acceptance or account change. This brief does not connect an account or grant access.

Keep passwords, full card details, locker codes and private access links out of public prompts and URLs.

How to work with an agent →

Jump to a step

Choose your next step

Your situation	What to do
Amy has already emailed you	Reply in that same thread so the existing conversation stays together. Email access is limited.
You are working online	Keep your existing workspace open. Follow any verification or continuation link Amy provides for that project.
You want to text Amy	Texting is coming to Amy. Join the Amy waitlist for early access, or use AMS help for a project you need help with today.
You have not used Amy yet	Join the Amy waitlist from Meet Amy, or send your project to AMS through the help form.

Send the next useful message

Say what you want to receive
For example, printed shirts or loose transfers you will press yourself. Include garment color and sizes if you know them.
Keep the current context
Reply to the existing email or use the existing workspace. Say which question or change you want to handle next. A new message from another address does not automatically connect private work.
Add the details you know
Include quantities, print dimensions, artwork readiness, pickup or shipping preference, and the date you need the items. A requested date still needs confirmation.

Prepare a message with the local worksheet

Verify access before switching channels

Amy may ask you to sign in or verify your email before discussing an existing order or connecting protected work. A phone number, email address, or order reference alone does not grant access.

If AMS sends an email verification link, open it and choose Verify email. Keep private links in your own conversation. If a link has expired, request a new one. If the account or project looks wrong, ask AMS to check before continuing.

Use the original artwork

Before sending files

Check each item as you go. This checklist resets when you leave the page.

Use the original artwork rather than a screenshot when you have it.Identify which file belongs on the front, back, or other placement.State the intended print width or height and the quantity for each design.Use the secure upload link Amy gives you when requested.Review the current artwork and proof before approving.

0 of 5 checked. Work through the remaining items before continuing.

Artwork and print-size help

Check the order before approving or paying

Your review

Check each item as you go. This checklist resets when you leave the page.

The product and garment choices match what you want.The exact artwork, print size, placements, counts, and garment sizes are correct.You have reviewed the current price and available delivery choices.You understand the specific action you are authorizing.

0 of 4 checked. Work through the remaining items before continuing.

If the conversation does not continue

What happened	Next step
No answer on a new channel	Check that channel’s current availability. Use AMS help rather than sending the same request repeatedly.
An email verification link expired	Request a new link in your existing conversation.
The wrong account or order appears	Stop and ask AMS to check the account or project association.
You cannot tell whether payment went through	Check the existing order before paying again.

Texting consent and help

Amy texting is coming soon and is not open for general access. Joining the Amy waitlist does not activate texting or enroll you in SMS. When available, texting will provide conversational ordering assistance from AMS Transfers, operated by AMS Manufacturing & Printing LLC. Message frequency varies with your conversation. Message and data rates may apply. Consent to SMS is not a condition of purchase.

Reply STOP to opt out of the SMS program or HELP for help. Use the AMS help form if you need assistance today. Operational ordering assistance and promotional-message enrollment are separate.

Keep sensitive information out of your message

Do not send passwords, full card numbers, locker access codes, or private session links through public forms or shared channels. Use AMS’s secure payment and verification steps when requested.

The message worksheet on the channel pages prepares a draft in your browser. It does not send a message, upload files, save your work to Amy, or create an order. Copy only the details you intend to share.

What to do next

Did this help you do what you needed?

Ask AMS for help →

Updated November 4, 2026.

What you need

Say what you want to receive

Keep the current context

Add the details you know

What to do next