Orders and delivery
Pick up an order from a locker
Find the ready message, the right locker, and the access instructions for your order.
Read as Markdown ↗You will: Collect an eligible locker order, or know what to do if the ready message or code is missing.
What you need
- An order marked ready for pickup.
- The ready message sent for that order.
- The locker location and access instructions in that message.
Give this task to my agent
Make a short brief for the assistant you use. Add your choices, check the brief, then copy it. Your answers stay in this browser.
Use a private conversation for order details. Leave out passwords, card details, locker codes, and private access links.
Jump to a step
Wait for the ready message
Use the message that says your order is ready for pickup. An order confirmation, payment receipt, or estimated ready date does not mean the package is in a locker yet.
Eligible orders can use after-hours lockers once ready. Locker access does not mean staff or production is available at that hour. Follow the location and access instructions for your own order.
- Ready
Check that the order is ready for pickup.
- Find
Open that order’s ready message and locker details.
- Collect
Use its location, locker label, and access instructions.
Keep the numbers separate
Use the latest ready message for the correct order. Do not reuse a code from an older pickup or another order.
| Detail | What it is for |
|---|---|
| Order number | Identifies the purchase when you ask AMS for help. |
| Locker label or number | Identifies the locker named in the ready message. |
| Access code | Used according to that order’s pickup instructions. Keep it private. |
| Tracking number | Used for a carrier shipment. It is not a locker code. |
Collect the correct package
Open the ready message before traveling
Check the order, pickup address, locker details, and any access steps. Keep the message available on your phone.
Follow the location instructions
Use the location in the message. Do not assume every AMS product uses the same pickup area or locker process.
Use the matching locker and access instructions
Match the label to the message, then follow the provided code or entry steps. Do not force a lock or guess another customer’s code.
Check the package label
Match it to your order before leaving. If the package appears wrong or is not there, keep the message and contact AMS.
The code is missing or does not work
| What happened | Next step |
|---|---|
| No ready message | Check the order status and the email/text messages used for that purchase. Ask AMS if it shows ready but no instructions arrived. |
| Code rejected | Check the latest message, correct order, and locker label. Stop if it still fails. |
| Standing at the pickup location | Open a support ticket with your order number, location, and the problem. Say that you are there. |
| Locker is empty or package is wrong | Keep the ready message and package details. Ask AMS to check the order. |
Check before you leave
What to do next
- Track an order or get order help Find the right order, check shipment tracking, and send AMS the details needed to help.
- Apply transfers and care for your items Find the matching product instructions before you use heat or peel the carrier.
- Cancellations and order-issue policies Know the time limits for requesting a cancellation or reporting a problem with an AMS physical-product order.
Updated .