# Pick up an order from a locker

Find the ready message, the right locker, and the access instructions for your order.

Source: https://chooseams.com/help/pickup
Reviewed/updated: 2026-10-21

You will: Collect an eligible locker order, or know what to do if the ready message or code is missing.

## What you need
- An order marked ready for pickup.
- The ready message sent for that order.
- The locker location and access instructions in that message.

## Wait for the ready message {#ready-first}

Use the message that says your order is ready for pickup. An order confirmation, payment receipt, or estimated ready date does not mean the package is in a locker yet.

Eligible orders can use after-hours lockers once ready. Locker access does not mean staff or production is available at that hour. Follow the location and access instructions for your own order.

1. **Ready** Check that the order is ready for pickup.
2. **Find** Open that order’s ready message and locker details.
3. **Collect** Use its location, locker label, and access instructions.

- [Check order and delivery timing](/help/delivery#timing)

## Keep the numbers separate {#read-message}

Use the latest ready message for the correct order. Do not reuse a code from an older pickup or another order.

| Detail | What it is for |
| --- | --- |
| Order number | Identifies the purchase when you ask AMS for help. |
| Locker label or number | Identifies the locker named in the ready message. |
| Access code | Used according to that order’s pickup instructions. Keep it private. |
| Tracking number | Used for a carrier shipment. It is not a locker code. |

## Collect the correct package {#collect}

1. **Open the ready message before traveling** Check the order, pickup address, locker details, and any access steps. Keep the message available on your phone.

2. **Follow the location instructions** Use the location in the message. Do not assume every AMS product uses the same pickup area or locker process.

3. **Use the matching locker and access instructions** Match the label to the message, then follow the provided code or entry steps. Do not force a lock or guess another customer’s code.

4. **Check the package label** Match it to your order before leaving. If the package appears wrong or is not there, keep the message and contact AMS.

## The code is missing or does not work {#code-problem}

| What happened | Next step |
| --- | --- |
| No ready message | Check the order status and the email/text messages used for that purchase. Ask AMS if it shows ready but no instructions arrived. |
| Code rejected | Check the latest message, correct order, and locker label. Stop if it still fails. |
| Standing at the pickup location | Open a support ticket with your order number, location, and the problem. Say that you are there. |
| Locker is empty or package is wrong | Keep the ready message and package details. Ask AMS to check the order. |

> **Keep access details private** Use an authorized private support conversation for order-specific access help. Do not post locker codes or private links in reviews, public chats, or screenshots.

- [Open an AMS support ticket](/help#submit-request)

## Check before you leave {#finish}

### Pickup check
- [ ] The ready message belongs to this order.
- [ ] I used the location and locker details in that message.
- [ ] The package label matches my order.
- [ ] I kept the order confirmation for checking the contents.

You have collected the package. Check the items before using or distributing them.

- [Check an order and report an issue](/help/orders#receive)

## What to do next
- https://chooseams.com/help/orders
- https://chooseams.com/help/applying-transfers
- https://chooseams.com/help/order-policies

## Working with a customer agent
Use this guide as public instructions. Get current prices, stock, order status, and eligibility from authorized live tools. Ask for missing choices. The customer must review the exact artwork/proof and authorize any paid or publishing action. A copied guide does not connect an account or grant access. Do not include passwords, card details, locker codes, or private access links in public requests.