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AMS help center

Help with your AMS order.

From your first design to the finished project. Find simple steps for apparel, transfers, artwork, and order help.

Start with your project

What are you making?

Choose what you want to receive. Each guide covers preparation, ordering, and what happens next.

You choose. We press.Finished apparel Printed shirts and other apparel, ready to wear. AMS applies your design.For clothing + a heat pressCustom DTF transfers Full-color prints for fabric. You apply them with a heat press.For smooth hard surfacesCustom peel-and-stick UV DTF for smooth hard items, such as cups. No heat press needed.Single Color Bulk in the wizardCustom plastisol transfers Screen-print transfers for repeat one-color designs. You heat-press them.

Your first AMS order

Not sure where to begin?

Start with the right product, get your details ready, and check the order before paying.

Find my starting point

AMS order wizard with Finished Apparel and Transfers to DIY choices.

Get the next step right

Practical help before, during, and after your order.

Prepare my artworkFile types, backgrounds, sharpness, and print size Build a gang sheetAdd designs, set counts, and check the layout Apply transfers and check careMatch the product, test one, and fix common problems Plan pickup or deliveryProduction timing, shipping, lockers, and courier choices Track or fix an orderFind an order, check a payment, or report a problem Collect a locker orderFind the ready message and fix an access problem Recover a cart or checkoutKnow what saved and whether you should try again Work with my agentGive your assistant the right guide and task details

Artwork tools and saved designs

Find a design, prepare a file, or check your credits.

Use the Design Library Find a design in the gang builder and choose its print size.AI File Fix Start from your artwork, request a revision, and review the selected version.Bulk upload and artwork Upload several designs, check each size, and return to unfinished work.Make Print Ready Prepare, check, download, and reuse the exact artwork version.Design Credits Understand balances, purchases, and payment recovery.

Selling for a group or fundraiser?

Campaign Stores

Create an online store where people order their own items. Follow the picture guides from your first draft through launch and shopper support.

Create my first store Account, artwork, products, pricing, preview, and launch.Manage an existing store Products, branding, saved changes, and publishing.Estimate store profit Use your own costs and sales assumptions in the calculator.Selling through Square A separate setup to confirm with AMS before selling.

Talk to a person

Still need a hand?

Tell us what you are trying to do and where you got stuck. For an order problem, include the order number if you have it.

Text (844) 437-0873 Call (346) 204-4146

Support hours: Monday–Saturday, 10 AM–6 PM Central.

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