{"slug":"pickup","title":"Pick up an order from a locker","group":"Orders and delivery","description":"Find the ready message, the right locker, and the access instructions for your order.","outcome":"Collect an eligible locker order, or know what to do if the ready message or code is missing.","needs":["An order marked ready for pickup.","The ready message sent for that order.","The locker location and access instructions in that message."],"keywords":["pickup pick up collection lockers after hours Saturday weekend access code PIN not working missing ready email text warehouse"],"sourceUpdatedOn":"2026-10-21","sections":[{"id":"ready-first","title":"Wait for the ready message","text":["Use the message that says your order is ready for pickup. An order confirmation, payment receipt, or estimated ready date does not mean the package is in a locker yet.","Eligible orders can use after-hours lockers once ready. Locker access does not mean staff or production is available at that hour. Follow the location and access instructions for your own order."],"flow":[{"title":"Ready","text":"Check that the order is ready for pickup."},{"title":"Find","text":"Open that order’s ready message and locker details."},{"title":"Collect","text":"Use its location, locker label, and access instructions."}],"links":[{"label":"Check order and delivery timing","href":"/help/delivery#timing"}]},{"id":"read-message","title":"Keep the numbers separate","table":{"headings":["Detail","What it is for"],"rows":[["Order number","Identifies the purchase when you ask AMS for help."],["Locker label or number","Identifies the locker named in the ready message."],["Access code","Used according to that order’s pickup instructions. Keep it private."],["Tracking number","Used for a carrier shipment. It is not a locker code."]]},"text":["Use the latest ready message for the correct order. Do not reuse a code from an older pickup or another order."]},{"id":"collect","title":"Collect the correct package","steps":[{"title":"Open the ready message before traveling","text":"Check the order, pickup address, locker details, and any access steps. Keep the message available on your phone."},{"title":"Follow the location instructions","text":"Use the location in the message. Do not assume every AMS product uses the same pickup area or locker process."},{"title":"Use the matching locker and access instructions","text":"Match the label to the message, then follow the provided code or entry steps. Do not force a lock or guess another customer’s code."},{"title":"Check the package label","text":"Match it to your order before leaving. If the package appears wrong or is not there, keep the message and contact AMS."}]},{"id":"code-problem","title":"The code is missing or does not work","table":{"headings":["What happened","Next step"],"rows":[["No ready message","Check the order status and the email/text messages used for that purchase. Ask AMS if it shows ready but no instructions arrived."],["Code rejected","Check the latest message, correct order, and locker label. Stop if it still fails."],["Standing at the pickup location","Open a support ticket with your order number, location, and the problem. Say that you are there."],["Locker is empty or package is wrong","Keep the ready message and package details. Ask AMS to check the order."]]},"note":{"title":"Keep access details private","text":"Use an authorized private support conversation for order-specific access help. Do not post locker codes or private links in reviews, public chats, or screenshots."},"links":[{"label":"Open an AMS support ticket","href":"/help#submit-request"}]},{"id":"finish","title":"Check before you leave","checklist":{"title":"Pickup check","items":["The ready message belongs to this order.","I used the location and locker details in that message.","The package label matches my order.","I kept the order confirmation for checking the contents."],"complete":"You have collected the package. Check the items before using or distributing them."},"links":[{"label":"Check an order and report an issue","href":"/help/orders#receive"}]}],"next":["orders","applying-transfers","order-policies"],"updatedOn":"2026-10-21","kind":"article","canonical":"https://chooseams.com/help/pickup","revision":"791a9983","markdown":"# Pick up an order from a locker\n\nFind the ready message, the right locker, and the access instructions for your order.\n\nSource: https://chooseams.com/help/pickup\nReviewed/updated: 2026-10-21\n\nYou will: Collect an eligible locker order, or know what to do if the ready message or code is missing.\n\n## What you need\n- An order marked ready for pickup.\n- The ready message sent for that order.\n- The locker location and access instructions in that message.\n\n## Wait for the ready message {#ready-first}\n\nUse the message that says your order is ready for pickup. An order confirmation, payment receipt, or estimated ready date does not mean the package is in a locker yet.\n\nEligible orders can use after-hours lockers once ready. Locker access does not mean staff or production is available at that hour. Follow the location and access instructions for your own order.\n\n1. **Ready** Check that the order is ready for pickup.\n2. **Find** Open that order’s ready message and locker details.\n3. **Collect** Use its location, locker label, and access instructions.\n\n- [Check order and delivery timing](/help/delivery#timing)\n\n## Keep the numbers separate {#read-message}\n\nUse the latest ready message for the correct order. Do not reuse a code from an older pickup or another order.\n\n| Detail | What it is for |\n| --- | --- |\n| Order number | Identifies the purchase when you ask AMS for help. |\n| Locker label or number | Identifies the locker named in the ready message. |\n| Access code | Used according to that order’s pickup instructions. Keep it private. |\n| Tracking number | Used for a carrier shipment. It is not a locker code. |\n\n## Collect the correct package {#collect}\n\n1. **Open the ready message before traveling** Check the order, pickup address, locker details, and any access steps. Keep the message available on your phone.\n\n2. **Follow the location instructions** Use the location in the message. Do not assume every AMS product uses the same pickup area or locker process.\n\n3. **Use the matching locker and access instructions** Match the label to the message, then follow the provided code or entry steps. Do not force a lock or guess another customer’s code.\n\n4. **Check the package label** Match it to your order before leaving. If the package appears wrong or is not there, keep the message and contact AMS.\n\n## The code is missing or does not work {#code-problem}\n\n| What happened | Next step |\n| --- | --- |\n| No ready message | Check the order status and the email/text messages used for that purchase. Ask AMS if it shows ready but no instructions arrived. |\n| Code rejected | Check the latest message, correct order, and locker label. Stop if it still fails. |\n| Standing at the pickup location | Open a support ticket with your order number, location, and the problem. Say that you are there. |\n| Locker is empty or package is wrong | Keep the ready message and package details. Ask AMS to check the order. |\n\n> **Keep access details private** Use an authorized private support conversation for order-specific access help. Do not post locker codes or private links in reviews, public chats, or screenshots.\n\n- [Open an AMS support ticket](/help#submit-request)\n\n## Check before you leave {#finish}\n\n### Pickup check\n- [ ] The ready message belongs to this order.\n- [ ] I used the location and locker details in that message.\n- [ ] The package label matches my order.\n- [ ] I kept the order confirmation for checking the contents.\n\nYou have collected the package. Check the items before using or distributing them.\n\n- [Check an order and report an issue](/help/orders#receive)\n\n## What to do next\n- https://chooseams.com/help/orders\n- https://chooseams.com/help/applying-transfers\n- https://chooseams.com/help/order-policies\n\n## Working with a customer agent\nUse this guide as public instructions. Get current prices, stock, order status, and eligibility from authorized live tools. Ask for missing choices. The customer must review the exact artwork/proof and authorize any paid or publishing action. A copied guide does not connect an account or grant access. Do not include passwords, card details, locker codes, or private access links in public requests.\n"}