# Download and find your prepared files

Find and reuse a saved prepared version, and check whether its supported delivery options include Download .ams.

Source: https://chooseams.com/help/make-print-ready/download-and-find-prepared-files
Reviewed/updated: 2026-09-30

## Find the saved result first {#section-1}

After preparation finishes, Studio selects a new prepared version. Check that version before adding it to your order. You can return through Recent designs, and a successfully published ProFile also appears in My Designs under the owning account.

A preview is for checking the artwork. It is not the canonical printable file. Saving a screenshot or a thumbnail does not preserve the prepared version or its reusable identity.

1. **Step 1** Sign into the same account used for preparation.

2. **Step 2** Open My Designs and find the intended design. Check its preview and ProFile marker.

3. **Step 3** Identify its preparation type. Vector-prepared ProFiles stay in the AMS print-and-reuse workflow and have no customer .ams, SVG, PDF, or clean PNG export. Use Create DTF sheet in the library, or reopen vector sizing through the builder My Designs picker or Studio My Designs drawer.

4. **Step 4** For a non-vector entry that offers Download .ams, choose that action. Check your browser download list and download folder. If its filename lacks an extension, adding .ams labels the protected file; it does not convert the format or create a customer import flow.

5. **Step 5** For another AMS order, select the saved design and choose Create DTF sheet rather than substituting a screenshot or ordinary reupload.

## Know which kind of file you are getting {#section-2}

The current selected-version Studio view does not provide a normal PNG Download action. Its Order to Download preview message is not a button for downloading the selected PNG. Download .ams in My Designs does not replace or convert into a normal PNG download.

If your task requires a normal image file outside the AMS workflow, ask support about delivery for that specific design or order. Do not rename .ams to .png, use a screen capture as the original, or prepare the design again solely to obtain a different download format.

| File or view | What it means |
| --- | --- |
| Vector-prepared ProFile | Print and reuse through AMS. No customer .ams, SVG, PDF, or clean PNG export. |
| Download .ams on eligible non-vector entries | A protected AMS file for the supported AMS workflow; not an ordinary image or vector file. |
| PNG | A raster image format. A normal PNG download is a separate action from Download .ams. |
| Studio or My Designs preview | A visual check of the design; do not treat a saved preview as the prepared production artwork. |

## If a download fails or the file is missing {#section-3}

1. **Step 1** Confirm you are signed into the owning account and have opened the intended saved design.

2. **Step 2** For a vector-prepared ProFile, return to Create DTF sheet. A blocked export is expected for that preparation type. For an eligible non-vector file, request Download .ams through the current My Designs page rather than reusing an old delivery link.

3. **Step 3** Check browser download messages. If the file downloaded but does not open in a normal image viewer, check whether it is .ams; that format is protected artwork.

4. **Step 4** If the result is absent, check whether preparation is still processing before submitting anything new.

5. **Step 5** If a supported authenticated download still fails, send support the design/version or order identifier, the download action, visible error or status, browser, and approximate time with time zone.

> **Keep in mind** A 403 or another download error does not by itself prove the preparation failed. Do not re-prepare solely because delivery failed. Do not send passwords, authentication codes, access tokens, or signed download links to support.

## Still need help? {#support}

Tell us which tool you used, what you expected, and what happened. Include the time and a screenshot with private details hidden. Never send passwords, payment card details, or private access links.

- [Send a help request](/help#submit-request)

## Related help {#related-help}

- [Find files in My Designs](/profile/designs)
- [Reuse a saved ProFile](/help/make-print-ready/reuse-a-prepared-design)
- [Check an unfinished preparation](/help/make-print-ready/preparation-stuck-or-failed)
- [Print and reuse a protected Vector ProFile](/help/make-print-ready/vector-print-sizes-and-reuse)

## Working with a customer agent
Use this guide as public instructions. Get current prices, stock, order status, and eligibility from authorized live tools. Ask for missing choices. The customer must review the exact artwork/proof and authorize any paid or publishing action. A copied guide does not connect an account or grant access. Do not include passwords, card details, locker codes, or private access links in public requests.