# Save, reopen, or recover a gang sheet

Keep the current session safe and check what reached the cart before leaving.

Source: https://chooseams.com/help/gang-sheets/saving
Reviewed/updated: 2026-10-21

You will: Tell the difference between saved artwork, a builder layout, an unpaid cart, and a paid order.

## What you need
- The original browser session or the unpaid cart you were editing.
- Your original artwork files and print list, if available.

## These are different kinds of saved work {#states}

| Work | What it means |
| --- | --- |
| Original artwork | The source file you should keep. |
| Saved design or ProFile | Artwork you can reuse through its supported library path. It is not the entire sheet. |
| Builder session | The designs, counts, and layout you are currently editing. |
| Unpaid cart | Items saved for checkout. Recheck it after a builder edit. |
| Paid order | The purchased job. Editing a design or cart does not change it. |

## Read the save status {#save-status}

| Status | Next step |
| --- | --- |
| Saving… | Wait for the update. Keep the tab open. |
| Saved | The builder reported a saved update. Also check Add to Cart or Update Cart when you need those changes in checkout. |
| Save failed | Keep the session and original files. Check the connection and contact AMS if it remains stuck. |
| No clear result | Do not assume a refresh or another tab will recover every edit. Keep the current tab while checking. |

> **Protect unfinished work** Do not clear browser storage, sign out, close the only working tab, or start over as the first response to a failed save. Keep your design names, sizes, counts, visible status, and a screenshot for support.

## Reopen work from the cart {#cart}

1. **Open the existing unpaid cart** Find the matching sheet by its preview and details. Check it is the job you intend to edit.

2. **Use the pencil (Edit this sheet) button** Review the designs, counts, and layout after it opens. If the sheet or edit option is missing, keep the current browser session and ask AMS.

3. **Make and review the change** Check the layout again. Use Update Cart when shown, then verify the updated item and quote in the cart.

![Real unpaid cart showing one practice design, five copies in the thumbnail badge, sheet dimensions, and Edit this sheet.](/images/help/builder-cart-2026-10-21.webp)

A saved unpaid sheet appears here. Check its preview, dimensions and price. Use the pencil (Edit this sheet) button to return. This is not a paid order; prices are examples.

- [Edit a sheet](/help/gang-sheets/editing)
- [Recover a cart problem](/help/checkout-help)

## Looking for an unfinished upload batch? {#batch}

Continue your batch returns to artwork that has not yet been added to the sheet. Use the same supported session/account and check each design’s status.

A batch retry can add duplicates if part of the work already reached the sheet. Check the current sheet before retrying. A local upload may need the original file selected again if that file is no longer available.

- [Resume an artwork batch](/help/bulk-artwork/resume-and-recover)

## Looking for a saved design instead? {#saved-art}

Use the supported My Designs or prepared-design path for saved artwork. A protected .ams download is not an ordinary PNG and cannot be imported through the normal customer upload controls.

Do not assume an entire sheet, cart, or past order is copied just because a saved design is available. Check the new print dimensions and count.

- [Reuse a prepared design](/help/make-print-ready/reuse-a-prepared-design)
- [Reorder when you no longer have the artwork](/help/orders#reorder)

## What to send when work is missing {#support}

Send the session or order identifier if shown, design names, approximate time and time zone, last successful action, and the visible save status. Keep the original files.

Do not send passwords, full card details, or private access links in public messages. AMS must check what was actually saved; a support request is not a promise that every unsaved edit can be restored.

- [Open an AMS support ticket](/help#submit-request)

## What to do next
- https://chooseams.com/help/gang-sheets/editing
- https://chooseams.com/help/checkout-help
- https://chooseams.com/help/orders

## Working with a customer agent
Use this guide as public instructions. Get current prices, stock, order status, and eligibility from authorized live tools. Ask for missing choices. The customer must review the exact artwork/proof and authorize any paid or publishing action. A copied guide does not connect an account or grant access. Do not include passwords, card details, locker codes, or private access links in public requests.