{"slug":"delivery","title":"Understand timing, pickup, and delivery","group":"Orders and delivery","description":"Check production timing and the delivery choices offered for your actual order.","outcome":"Avoid confusing production speed with the date your items will arrive.","needs":["Your product type and artwork status.","The date you need the finished items.","The delivery address or intended pickup method."],"keywords":["turnaround","shipping","pickup","locker","courier","AMS Direct","same day","deadline","delivery","ready","code"],"sourceUpdatedOn":"2026-10-21","sections":[{"id":"timing","title":"There are two parts to the timeline","flow":[{"title":"Artwork and production","text":"The file is reviewed or approved as required, then the items are made."},{"title":"Pickup or transport","text":"Ready items are collected, shipped, or delivered through the selected method."},{"title":"Your project","text":"Leave time to inspect items and, for transfers, do a sample and apply the full run."}],"text":["A fast production choice is not a promise of same-day arrival. DTF, UV, plastisol, and finished apparel can have different production requirements.","Read the current timing and eligibility shown for the selected product and checkout. If a deadline is essential, confirm the whole plan with AMS before ordering."]},{"id":"ready-date","title":"Why did the ready date change?","text":["The date can depend on everything in the cart: product type, garments, decoration, artwork approval, quantity, turnaround, and delivery. A finished shirt can need steps that a transfer-only job does not.","Before paying, check each item and the latest date after changing the cart. Make sure every item belongs there. A transfer option described as same-day does not promise same-day finished shirts.","After paying, check the order status and any artwork request. Ask AMS with the order number and the date you need it if the new information does not fit your project. Do not pay for the same job again to change its date."],"links":[{"label":"Check a stuck cart or checkout","href":"/help/checkout-help#price-date"},{"label":"Ask AMS for help","href":"/help#submit-request"}]},{"id":"choices","title":"Use the choices offered for this order","table":{"headings":["Choice","What to check"],"rows":[["Shipping","Full address, shipping service, total, and carrier delivery information"],["Local pickup","Whether the order is eligible and where and when the ready notice says to collect"],["Locker pickup","The ready message, facility address, locker number, and access code"],["AMS Direct courier, when offered","Address eligibility, current delivery choice, and price"]]},"note":{"title":"Availability can vary","text":"A pickup or courier option mentioned on another page may not be available for your product, address, or order. Check your actual checkout choices."}},{"id":"pickup","title":"Wait for the ready notice before collecting","steps":[{"title":"Check that the order is ready","text":"A receipt or payment confirmation is not a pickup-ready notice."},{"title":"Follow that order’s pickup instructions","text":"For eligible locker pickup orders, the ready message supplies the address, locker number, and access code. Keep the code private."},{"title":"Ask AMS if the notice or access is missing","text":"Have the order number ready. Do not use another customer’s locker or assume an old code applies to a new order."}],"links":[{"label":"Follow the locker pickup guide","href":"/help/pickup"},{"label":"Ask AMS for help","href":"/help#submit-request"}]},{"id":"deadline","title":"Plan backward from the date you need it","checklist":{"title":"Deadline check","items":["I checked the timing for this exact product.","I included time for any artwork correction or approval.","I checked the delivery option and destination.","I left time to inspect and, if needed, apply the transfers."],"complete":"If the deadline is still tight, ask AMS to confirm the plan before paying."},"text":["Tell AMS the actual need-by date, item count, artwork status, and destination. “I need 40 finished shirts for Saturday morning” is more useful than “I need them fast.”"]},{"id":"address","title":"Wrong address or delivery choice?","text":["Before paying, fix the address and recheck the delivery option and total. After payment, contact AMS with the order number and exact correction.","AMS needs to check the order and shipment state. Do not assume an address edit elsewhere changes an existing order or that a shipment can always be redirected."],"links":[{"label":"Request an order change","href":"/help/orders#changes"}]},{"id":"problem","title":"Order is late, missing, or not marked ready","text":["Check for an artwork question or approval request, then check the order details or shipment tracking. For pickup, look for the ready notice.","Send AMS the order number, needed date, selected fulfillment method, and last status you can see. Keep screenshots free of passwords, access codes, and payment information."],"links":[{"label":"Find the order or track a shipment","href":"/help/orders"},{"label":"Ask AMS for help","href":"/help#submit-request"}]}],"next":["orders","applying-transfers"],"updatedOn":"2026-10-21","kind":"article","canonical":"https://chooseams.com/help/delivery","revision":"aa545745","markdown":"# Understand timing, pickup, and delivery\n\nCheck production timing and the delivery choices offered for your actual order.\n\nSource: https://chooseams.com/help/delivery\nReviewed/updated: 2026-10-21\n\nYou will: Avoid confusing production speed with the date your items will arrive.\n\n## What you need\n- Your product type and artwork status.\n- The date you need the finished items.\n- The delivery address or intended pickup method.\n\n## There are two parts to the timeline {#timing}\n\nA fast production choice is not a promise of same-day arrival. DTF, UV, plastisol, and finished apparel can have different production requirements.\n\nRead the current timing and eligibility shown for the selected product and checkout. If a deadline is essential, confirm the whole plan with AMS before ordering.\n\n1. **Artwork and production** The file is reviewed or approved as required, then the items are made.\n2. **Pickup or transport** Ready items are collected, shipped, or delivered through the selected method.\n3. **Your project** Leave time to inspect items and, for transfers, do a sample and apply the full run.\n\n## Why did the ready date change? {#ready-date}\n\nThe date can depend on everything in the cart: product type, garments, decoration, artwork approval, quantity, turnaround, and delivery. A finished shirt can need steps that a transfer-only job does not.\n\nBefore paying, check each item and the latest date after changing the cart. Make sure every item belongs there. A transfer option described as same-day does not promise same-day finished shirts.\n\nAfter paying, check the order status and any artwork request. Ask AMS with the order number and the date you need it if the new information does not fit your project. Do not pay for the same job again to change its date.\n\n- [Check a stuck cart or checkout](/help/checkout-help#price-date)\n- [Ask AMS for help](/help#submit-request)\n\n## Use the choices offered for this order {#choices}\n\n| Choice | What to check |\n| --- | --- |\n| Shipping | Full address, shipping service, total, and carrier delivery information |\n| Local pickup | Whether the order is eligible and where and when the ready notice says to collect |\n| Locker pickup | The ready message, facility address, locker number, and access code |\n| AMS Direct courier, when offered | Address eligibility, current delivery choice, and price |\n\n> **Availability can vary** A pickup or courier option mentioned on another page may not be available for your product, address, or order. Check your actual checkout choices.\n\n## Wait for the ready notice before collecting {#pickup}\n\n1. **Check that the order is ready** A receipt or payment confirmation is not a pickup-ready notice.\n\n2. **Follow that order’s pickup instructions** For eligible locker pickup orders, the ready message supplies the address, locker number, and access code. Keep the code private.\n\n3. **Ask AMS if the notice or access is missing** Have the order number ready. Do not use another customer’s locker or assume an old code applies to a new order.\n\n- [Follow the locker pickup guide](/help/pickup)\n- [Ask AMS for help](/help#submit-request)\n\n## Plan backward from the date you need it {#deadline}\n\nTell AMS the actual need-by date, item count, artwork status, and destination. “I need 40 finished shirts for Saturday morning” is more useful than “I need them fast.”\n\n### Deadline check\n- [ ] I checked the timing for this exact product.\n- [ ] I included time for any artwork correction or approval.\n- [ ] I checked the delivery option and destination.\n- [ ] I left time to inspect and, if needed, apply the transfers.\n\nIf the deadline is still tight, ask AMS to confirm the plan before paying.\n\n## Wrong address or delivery choice? {#address}\n\nBefore paying, fix the address and recheck the delivery option and total. After payment, contact AMS with the order number and exact correction.\n\nAMS needs to check the order and shipment state. Do not assume an address edit elsewhere changes an existing order or that a shipment can always be redirected.\n\n- [Request an order change](/help/orders#changes)\n\n## Order is late, missing, or not marked ready {#problem}\n\nCheck for an artwork question or approval request, then check the order details or shipment tracking. For pickup, look for the ready notice.\n\nSend AMS the order number, needed date, selected fulfillment method, and last status you can see. Keep screenshots free of passwords, access codes, and payment information.\n\n- [Find the order or track a shipment](/help/orders)\n- [Ask AMS for help](/help#submit-request)\n\n## What to do next\n- https://chooseams.com/help/orders\n- https://chooseams.com/help/applying-transfers\n\n## Working with a customer agent\nUse this guide as public instructions. Get current prices, stock, order status, and eligibility from authorized live tools. Ask for missing choices. The customer must review the exact artwork/proof and authorize any paid or publishing action. A copied guide does not connect an account or grant access. Do not include passwords, card details, locker codes, or private access links in public requests.\n"}