{"slug":"checkout-help","title":"Recover a cart or checkout problem","group":"Orders and delivery","description":"Check what saved before trying again, especially if you may already have paid.","outcome":"Choose the safe next step for a stuck cart, missing confirmation, or unclear payment.","needs":["The cart or order page, if it is still open.","The visible message and approximate time.","Your order confirmation or payment reference, if one was issued."],"keywords":["paid no order number payment charged checkout closes kicks out cart review artwork confirm proceed payment spinning no confirmation duplicate payment bank declined"],"sourceUpdatedOn":"2026-10-21","sections":[{"id":"choose","title":"First, check whether you paid","table":{"headings":["Your situation","Start here"],"rows":[["You have not submitted payment","Keep the cart open and check the artwork and delivery steps below."],["You submitted payment or saw a bank charge","Check for an existing order and confirmation before retrying."],["The page says not to pay again","Follow that message and open a support ticket."],["You are not sure","Treat the result as unclear. Check My Orders and ask AMS before another payment."]]},"links":[{"label":"Open My Orders","href":"/profile/orders"},{"label":"Find the right order reference","href":"/help/orders#references"}]},{"id":"artwork-review","title":"Artwork review closes or returns to the cart","steps":[{"title":"Check every item and placement","text":"A job can have several shirt versions, fronts, backs, or designs. Review the instructions for each required item. Do not upload an unwanted front design just to get past a back-only setup."},{"title":"Read the artwork choice","text":"Confirm which source file and service you selected. Authorizing File Fix can still require a later final proof approval."},{"title":"Keep the existing cart","text":"If Confirm artwork instructions and proceed to payment closes or returns you to the cart, check whether the cart is still there. Do not clear browser data or rebuild the whole order as a first step."},{"title":"Send AMS the exact symptom","text":"Include the page, what you clicked, item/placement count, visible error, and approximate time. A screenshot can help. Hide private codes, full payment details, and unrelated personal information."}],"links":[{"label":"Check artwork and placements","href":"/help/artwork-placements"},{"label":"Open an AMS support ticket","href":"/help#submit-request"}]},{"id":"paid-no-order","title":"Paid, but there is no order number","text":["Check your confirmation messages and My Orders using the same account or ordering email. A bank notice or payment reference is not an AMS order number.","If the page says AMS could not finish creating the order and tells you not to pay again, keep that message. Send the displayed reference through the private support form so AMS can check it. A request is not confirmation that the order was created."],"note":{"title":"Avoid a second payment","tone":"caution","text":"Do not place the same paid job again to fix a missing confirmation or display error. Ask AMS to check the original result first."},"links":[{"label":"Open an AMS support ticket","href":"/help#submit-request"},{"label":"Payment and order recovery","href":"/help/orders#payment"}]},{"id":"price-date","title":"The price or ready date changed","text":["Check the full cart, not just the last item you added. Garments, placements, artwork services, quantities, turnaround, and delivery choices can affect the result.","If you only want transfers, check whether a finished-apparel item or service is still in the cart. Remove an item only if you do not want to buy it, then review the updated total and date. Do not remove a required item just to get a faster estimate."],"links":[{"label":"Understand the ready date","href":"/help/delivery#ready-date"}]},{"id":"discount","title":"A discount code is missing or rejected","text":["Check the offer message and its conditions. Enter only a code you received or that AMS currently publishes. A code can depend on the product, account, cart, or offer period.","If the promised offer is missing, ask AMS with the offer message and the cart details. Do not assume every order qualifies or that an agent can invent a replacement code."],"links":[{"label":"Open an AMS support ticket","href":"/help#submit-request"}]},{"id":"finish","title":"What a successful recovery looks like","checklist":{"title":"Before continuing","items":["I know whether the earlier attempt created an order or payment.","The correct items, sizes, counts, and placements remain in the cart.","I can see and review the required artwork.","The total, delivery choice, and ready estimate are clear.","I am continuing the correct cart rather than duplicating a paid order."],"complete":"Continue only when the result is clear. Keep the confirmation when the order is completed."}}],"next":["orders","artwork-placements","delivery"],"updatedOn":"2026-10-21","kind":"article","canonical":"https://chooseams.com/help/checkout-help","revision":"bd600a24","markdown":"# Recover a cart or checkout problem\n\nCheck what saved before trying again, especially if you may already have paid.\n\nSource: https://chooseams.com/help/checkout-help\nReviewed/updated: 2026-10-21\n\nYou will: Choose the safe next step for a stuck cart, missing confirmation, or unclear payment.\n\n## What you need\n- The cart or order page, if it is still open.\n- The visible message and approximate time.\n- Your order confirmation or payment reference, if one was issued.\n\n## First, check whether you paid {#choose}\n\n| Your situation | Start here |\n| --- | --- |\n| You have not submitted payment | Keep the cart open and check the artwork and delivery steps below. |\n| You submitted payment or saw a bank charge | Check for an existing order and confirmation before retrying. |\n| The page says not to pay again | Follow that message and open a support ticket. |\n| You are not sure | Treat the result as unclear. Check My Orders and ask AMS before another payment. |\n\n- [Open My Orders](/profile/orders)\n- [Find the right order reference](/help/orders#references)\n\n## Artwork review closes or returns to the cart {#artwork-review}\n\n1. **Check every item and placement** A job can have several shirt versions, fronts, backs, or designs. Review the instructions for each required item. Do not upload an unwanted front design just to get past a back-only setup.\n\n2. **Read the artwork choice** Confirm which source file and service you selected. Authorizing File Fix can still require a later final proof approval.\n\n3. **Keep the existing cart** If Confirm artwork instructions and proceed to payment closes or returns you to the cart, check whether the cart is still there. Do not clear browser data or rebuild the whole order as a first step.\n\n4. **Send AMS the exact symptom** Include the page, what you clicked, item/placement count, visible error, and approximate time. A screenshot can help. Hide private codes, full payment details, and unrelated personal information.\n\n- [Check artwork and placements](/help/artwork-placements)\n- [Open an AMS support ticket](/help#submit-request)\n\n## Paid, but there is no order number {#paid-no-order}\n\nCheck your confirmation messages and My Orders using the same account or ordering email. A bank notice or payment reference is not an AMS order number.\n\nIf the page says AMS could not finish creating the order and tells you not to pay again, keep that message. Send the displayed reference through the private support form so AMS can check it. A request is not confirmation that the order was created.\n\n> **Avoid a second payment** Do not place the same paid job again to fix a missing confirmation or display error. Ask AMS to check the original result first.\n\n- [Open an AMS support ticket](/help#submit-request)\n- [Payment and order recovery](/help/orders#payment)\n\n## The price or ready date changed {#price-date}\n\nCheck the full cart, not just the last item you added. Garments, placements, artwork services, quantities, turnaround, and delivery choices can affect the result.\n\nIf you only want transfers, check whether a finished-apparel item or service is still in the cart. Remove an item only if you do not want to buy it, then review the updated total and date. Do not remove a required item just to get a faster estimate.\n\n- [Understand the ready date](/help/delivery#ready-date)\n\n## A discount code is missing or rejected {#discount}\n\nCheck the offer message and its conditions. Enter only a code you received or that AMS currently publishes. A code can depend on the product, account, cart, or offer period.\n\nIf the promised offer is missing, ask AMS with the offer message and the cart details. Do not assume every order qualifies or that an agent can invent a replacement code.\n\n- [Open an AMS support ticket](/help#submit-request)\n\n## What a successful recovery looks like {#finish}\n\n### Before continuing\n- [ ] I know whether the earlier attempt created an order or payment.\n- [ ] The correct items, sizes, counts, and placements remain in the cart.\n- [ ] I can see and review the required artwork.\n- [ ] The total, delivery choice, and ready estimate are clear.\n- [ ] I am continuing the correct cart rather than duplicating a paid order.\n\nContinue only when the result is clear. Keep the confirmation when the order is completed.\n\n## What to do next\n- https://chooseams.com/help/orders\n- https://chooseams.com/help/artwork-placements\n- https://chooseams.com/help/delivery\n\n## Working with a customer agent\nUse this guide as public instructions. Get current prices, stock, order status, and eligibility from authorized live tools. Ask for missing choices. The customer must review the exact artwork/proof and authorize any paid or publishing action. A copied guide does not connect an account or grant access. Do not include passwords, card details, locker codes, or private access links in public requests.\n"}