{"slug":"amy-channels","title":"Continue an order conversation with Amy","group":"Ordering with AMS","description":"Choose an available channel, prepare your next message, and recover a conversation without starting the order again.","outcome":"Know where to reply, what to include, and when AMS needs to verify access.","needs":["Your existing Amy conversation, if you have one.","The product, artwork, quantities, and next decision you know so far. Unknown details are okay."],"keywords":["Amy","email","text","SMS","continue conversation","resume session","verify email","ordering assistant"],"sourceUpdatedOn":"2026-11-04","sections":[{"id":"choose","title":"Choose your next step","table":{"headings":["Your situation","What to do"],"rows":[["Amy has already emailed you","Reply in that same thread so the existing conversation stays together. Email access is limited."],["You are working online","Keep your existing workspace open. Follow any verification or continuation link Amy provides for that project."],["You want to text Amy","Texting is coming to Amy. Join the Amy waitlist for early access, or use AMS help for a project you need help with today."],["You have not used Amy yet","Join the Amy waitlist from Meet Amy, or send your project to AMS through the help form."]]},"links":[{"label":"Amy email guide","href":"/amy/email"},{"label":"Amy texting early access","href":"/amy/text"},{"label":"Join the Amy waitlist","href":"/amy#amy-customer-cta-root"},{"label":"Ask AMS","href":"/help#submit-request"}]},{"id":"message","title":"Send the next useful message","steps":[{"title":"Say what you want to receive","text":"For example, printed shirts or loose transfers you will press yourself. Include garment color and sizes if you know them."},{"title":"Keep the current context","text":"Reply to the existing email or use the existing workspace. Say which question or change you want to handle next. A new message from another address does not automatically connect private work."},{"title":"Add the details you know","text":"Include quantities, print dimensions, artwork readiness, pickup or shipping preference, and the date you need the items. A requested date still needs confirmation."}],"links":[{"label":"Prepare a message with the local worksheet","href":"/amy/email#message-worksheet"}]},{"id":"verify","title":"Verify access before switching channels","text":["Amy may ask you to sign in or verify your email before discussing an existing order or connecting protected work. A phone number, email address, or order reference alone does not grant access.","If AMS sends an email verification link, open it and choose Verify email. Keep private links in your own conversation. If a link has expired, request a new one. If the account or project looks wrong, ask AMS to check before continuing."]},{"id":"artwork","title":"Use the original artwork","checklist":{"title":"Before sending files","items":["Use the original artwork rather than a screenshot when you have it.","Identify which file belongs on the front, back, or other placement.","State the intended print width or height and the quantity for each design.","Use the secure upload link Amy gives you when requested.","Review the current artwork and proof before approving."],"complete":"The files and instructions are easier to match to the job. AMS still needs to check the artwork and current order details."},"note":{"title":"A texted image may change","text":"Messaging services can resize or compress artwork. Use a secure upload for the original file when Amy asks for it.","tone":"tip"},"links":[{"label":"Artwork and print-size help","href":"/help/artwork"}]},{"id":"control","title":"Check the order before approving or paying","checklist":{"title":"Your review","items":["The product and garment choices match what you want.","The exact artwork, print size, placements, counts, and garment sizes are correct.","You have reviewed the current price and available delivery choices.","You understand the specific action you are authorizing."],"complete":"Use the secure AMS approval and checkout steps for your order. A conversation or prepared draft does not by itself confirm payment or production."}},{"id":"stuck","title":"If the conversation does not continue","table":{"headings":["What happened","Next step"],"rows":[["No answer on a new channel","Check that channel’s current availability. Use AMS help rather than sending the same request repeatedly."],["An email verification link expired","Request a new link in your existing conversation."],["The wrong account or order appears","Stop and ask AMS to check the account or project association."],["You cannot tell whether payment went through","Check the existing order before paying again."]]},"links":[{"label":"Recover a checkout problem","href":"/help/checkout-help"},{"label":"Contact AMS","href":"/help#submit-request"}]},{"id":"sms","title":"Texting consent and help","text":["Amy texting is coming soon and is not open for general access. Joining the Amy waitlist does not activate texting or enroll you in SMS. When available, texting will provide conversational ordering assistance from AMS Transfers, operated by AMS Manufacturing & Printing LLC. Message frequency varies with your conversation. Message and data rates may apply. Consent to SMS is not a condition of purchase.","Reply STOP to opt out of the SMS program or HELP for help. Use the AMS help form if you need assistance today. Operational ordering assistance and promotional-message enrollment are separate."],"links":[{"label":"Privacy Policy","href":"/privacy-policy"},{"label":"SMS terms in Terms of Service","href":"/terms-of-service#amy-sms"},{"label":"AMS help","href":"/help#submit-request"}]},{"id":"private","title":"Keep sensitive information out of your message","text":["Do not send passwords, full card numbers, locker access codes, or private session links through public forms or shared channels. Use AMS’s secure payment and verification steps when requested.","The message worksheet on the channel pages prepares a draft in your browser. It does not send a message, upload files, save your work to Amy, or create an order. Copy only the details you intend to share."]}],"next":["artwork","orders","checkout-help"],"updatedOn":"2026-11-04","kind":"article","canonical":"https://chooseams.com/help/amy-channels","revision":"911a10f2","markdown":"# Continue an order conversation with Amy\n\nChoose an available channel, prepare your next message, and recover a conversation without starting the order again.\n\nSource: https://chooseams.com/help/amy-channels\nReviewed/updated: 2026-11-04\n\nYou will: Know where to reply, what to include, and when AMS needs to verify access.\n\n## What you need\n- Your existing Amy conversation, if you have one.\n- The product, artwork, quantities, and next decision you know so far. Unknown details are okay.\n\n## Choose your next step {#choose}\n\n| Your situation | What to do |\n| --- | --- |\n| Amy has already emailed you | Reply in that same thread so the existing conversation stays together. Email access is limited. |\n| You are working online | Keep your existing workspace open. Follow any verification or continuation link Amy provides for that project. |\n| You want to text Amy | Texting is coming to Amy. Join the Amy waitlist for early access, or use AMS help for a project you need help with today. |\n| You have not used Amy yet | Join the Amy waitlist from Meet Amy, or send your project to AMS through the help form. |\n\n- [Amy email guide](/amy/email)\n- [Amy texting early access](/amy/text)\n- [Join the Amy waitlist](/amy#amy-customer-cta-root)\n- [Ask AMS](/help#submit-request)\n\n## Send the next useful message {#message}\n\n1. **Say what you want to receive** For example, printed shirts or loose transfers you will press yourself. Include garment color and sizes if you know them.\n\n2. **Keep the current context** Reply to the existing email or use the existing workspace. Say which question or change you want to handle next. A new message from another address does not automatically connect private work.\n\n3. **Add the details you know** Include quantities, print dimensions, artwork readiness, pickup or shipping preference, and the date you need the items. A requested date still needs confirmation.\n\n- [Prepare a message with the local worksheet](/amy/email#message-worksheet)\n\n## Verify access before switching channels {#verify}\n\nAmy may ask you to sign in or verify your email before discussing an existing order or connecting protected work. A phone number, email address, or order reference alone does not grant access.\n\nIf AMS sends an email verification link, open it and choose Verify email. Keep private links in your own conversation. If a link has expired, request a new one. If the account or project looks wrong, ask AMS to check before continuing.\n\n## Use the original artwork {#artwork}\n\n> **A texted image may change** Messaging services can resize or compress artwork. Use a secure upload for the original file when Amy asks for it.\n\n### Before sending files\n- [ ] Use the original artwork rather than a screenshot when you have it.\n- [ ] Identify which file belongs on the front, back, or other placement.\n- [ ] State the intended print width or height and the quantity for each design.\n- [ ] Use the secure upload link Amy gives you when requested.\n- [ ] Review the current artwork and proof before approving.\n\nThe files and instructions are easier to match to the job. AMS still needs to check the artwork and current order details.\n\n- [Artwork and print-size help](/help/artwork)\n\n## Check the order before approving or paying {#control}\n\n### Your review\n- [ ] The product and garment choices match what you want.\n- [ ] The exact artwork, print size, placements, counts, and garment sizes are correct.\n- [ ] You have reviewed the current price and available delivery choices.\n- [ ] You understand the specific action you are authorizing.\n\nUse the secure AMS approval and checkout steps for your order. A conversation or prepared draft does not by itself confirm payment or production.\n\n## If the conversation does not continue {#stuck}\n\n| What happened | Next step |\n| --- | --- |\n| No answer on a new channel | Check that channel’s current availability. Use AMS help rather than sending the same request repeatedly. |\n| An email verification link expired | Request a new link in your existing conversation. |\n| The wrong account or order appears | Stop and ask AMS to check the account or project association. |\n| You cannot tell whether payment went through | Check the existing order before paying again. |\n\n- [Recover a checkout problem](/help/checkout-help)\n- [Contact AMS](/help#submit-request)\n\n## Texting consent and help {#sms}\n\nAmy texting is coming soon and is not open for general access. Joining the Amy waitlist does not activate texting or enroll you in SMS. When available, texting will provide conversational ordering assistance from AMS Transfers, operated by AMS Manufacturing & Printing LLC. Message frequency varies with your conversation. Message and data rates may apply. Consent to SMS is not a condition of purchase.\n\nReply STOP to opt out of the SMS program or HELP for help. Use the AMS help form if you need assistance today. Operational ordering assistance and promotional-message enrollment are separate.\n\n- [Privacy Policy](/privacy-policy)\n- [SMS terms in Terms of Service](/terms-of-service#amy-sms)\n- [AMS help](/help#submit-request)\n\n## Keep sensitive information out of your message {#private}\n\nDo not send passwords, full card numbers, locker access codes, or private session links through public forms or shared channels. Use AMS’s secure payment and verification steps when requested.\n\nThe message worksheet on the channel pages prepares a draft in your browser. It does not send a message, upload files, save your work to Amy, or create an order. Copy only the details you intend to share.\n\n## What to do next\n- https://chooseams.com/help/artwork\n- https://chooseams.com/help/orders\n- https://chooseams.com/help/checkout-help\n\n## Working with a customer agent\nUse this guide as public instructions. Get current prices, stock, order status, and eligibility from authorized live tools. Ask for missing choices. The customer must review the exact artwork/proof and authorize any paid or publishing action. A copied guide does not connect an account or grant access. Do not include passwords, card details, locker codes, or private access links in public requests.\n"}