{"title":"AMS public help index","guides":[{"slug":"","title":"AMS Help Center","description":"Help with apparel, transfers, artwork, orders, and Campaign Stores.","updatedOn":"2026-10-21","revision":"88fba734","url":"https://chooseams.com/help","markdown":"https://chooseams.com/help/content/index.md","json":"https://chooseams.com/help/content/index.json","sections":[{"id":"guides","title":"Published guides"},{"id":"submit-request","title":"Ask AMS"}]},{"slug":"getting-started","title":"Choose the right AMS order","description":"Start with what you are making. You do not need to know the printing terms yet.","updatedOn":"2026-10-21","revision":"a11f609e","url":"https://chooseams.com/help/getting-started","markdown":"https://chooseams.com/help/content/getting-started.md","json":"https://chooseams.com/help/content/getting-started.json","sections":[{"id":"choose","title":"What do you want to receive?"},{"id":"start","title":"Open the order wizard"},{"id":"resume","title":"Start an order brought back my old sheet"},{"id":"prepare","title":"Get these details ready"},{"id":"review","title":"Check before you pay"},{"id":"not-sure","title":"Still unsure which one fits?"}]},{"slug":"finished-apparel","title":"Order printed shirts and other apparel","description":"Choose the garments and artwork. AMS applies the design, so your items arrive printed.","updatedOn":"2026-10-21","revision":"e51943e8","url":"https://chooseams.com/help/finished-apparel","markdown":"https://chooseams.com/help/content/finished-apparel.md","json":"https://chooseams.com/help/content/finished-apparel.json","sections":[{"id":"what-arrives","title":"What you receive"},{"id":"size-list","title":"Make a size list first"},{"id":"start","title":"Follow the Quick Order path"},{"id":"catalog","title":"Want to browse products first?"},{"id":"press-it-for-me","title":"Already working in the gang builder?"},{"id":"your-garments","title":"Can AMS print garments I already own?"},{"id":"branding-request","title":"Need a change to AMS branding?"},{"id":"costs","title":"Understand the total"},{"id":"proof","title":"If the design needs a fix"},{"id":"problems","title":"Fix a problem before ordering"},{"id":"after-order","title":"After you place the order"}]},{"slug":"dtf-transfers","title":"Order custom DTF transfers","description":"Order full-color designs on film, then apply them to clothing with a heat press.","updatedOn":"2026-10-21","revision":"4ed5f279","url":"https://chooseams.com/help/dtf-transfers","markdown":"https://chooseams.com/help/content/dtf-transfers.md","json":"https://chooseams.com/help/content/dtf-transfers.json","sections":[{"id":"fit","title":"Is DTF right for this project?"},{"id":"plan","title":"Count prints, not just shirts"},{"id":"order","title":"Build your transfer order"},{"id":"artwork","title":"Check the artwork at print size"},{"id":"price","title":"Read the price and timing for this order"},{"id":"before-pay","title":"Ready to order?"},{"id":"apply","title":"When the transfers arrive"},{"id":"problems","title":"Common problems"}]},{"slug":"peel-and-stick","title":"Order and apply peel-and-stick transfers","description":"Use UV DTF to add custom designs to smooth hard items. No heat press is used.","updatedOn":"2026-10-21","revision":"43abf7e9","url":"https://chooseams.com/help/peel-and-stick","markdown":"https://chooseams.com/help/content/peel-and-stick.md","json":"https://chooseams.com/help/content/peel-and-stick.json","sections":[{"id":"surface","title":"Check the surface first"},{"id":"measure","title":"Measure the space for the design"},{"id":"order","title":"Order Peel & Stick UV"},{"id":"test","title":"Do one test before the full batch"},{"id":"apply","title":"Apply the transfer"},{"id":"success","title":"What a good test looks like"},{"id":"problems","title":"Fix common application problems"},{"id":"help","title":"What to send AMS if a test fails"}]},{"slug":"plastisol-transfers","title":"Order custom plastisol transfers","description":"Plan a repeat screen-print transfer job, choose the ink, and check sheet counts before ordering.","updatedOn":"2026-10-21","revision":"36a3f37d","url":"https://chooseams.com/help/plastisol-transfers","markdown":"https://chooseams.com/help/content/plastisol-transfers.md","json":"https://chooseams.com/help/content/plastisol-transfers.json","sections":[{"id":"fit","title":"When plastisol is worth considering"},{"id":"count","title":"Understand the two quantities"},{"id":"prepare","title":"Prepare the design and ink choice"},{"id":"order","title":"Use Single Color Bulk"},{"id":"other-setups","title":"What if my design has several colors?"},{"id":"price","title":"Check pricing for the whole run"},{"id":"apply","title":"Use plastisol application instructions"},{"id":"problems","title":"Common mistakes to catch"}]},{"slug":"artwork","title":"Prepare artwork and choose a print size","description":"Check the file, background, sharpness, and final size before you order.","updatedOn":"2026-10-21","revision":"b8fa40ad","url":"https://chooseams.com/help/artwork","markdown":"https://chooseams.com/help/content/artwork.md","json":"https://chooseams.com/help/content/artwork.json","sections":[{"id":"file","title":"Start with the best file you have"},{"id":"size","title":"Choose the physical print size"},{"id":"ai-original","title":"Using artwork from ChatGPT or another AI tool?"},{"id":"white-edges","title":"A white box or white edges are showing"},{"id":"background","title":"Check the background and tiny details"},{"id":"review","title":"Read the artwork choice before approving"},{"id":"checklist","title":"Do the final file check"},{"id":"upload-problem","title":"If a file will not upload or load"},{"id":"next","title":"Bring the checked file back to your order"}]},{"slug":"gang-sheets","title":"Build and check a gang sheet","description":"Put several designs or copies on a sheet, then check the sizes and counts before adding it to your cart.","updatedOn":"2026-10-21","revision":"a4c25d35","url":"https://chooseams.com/help/gang-sheets","markdown":"https://chooseams.com/help/content/gang-sheets.md","json":"https://chooseams.com/help/content/gang-sheets.json","sections":[{"id":"meaning","title":"One sheet, several prints"},{"id":"open","title":"Start with the correct transfer type"},{"id":"build","title":"Add, size, and count the designs"},{"id":"more-builder-help","title":"Need to edit, fit, or save the sheet?"},{"id":"plastisol-counts","title":"For plastisol, check the ink and sheet quantity too"},{"id":"review","title":"Review every sheet"},{"id":"cart","title":"Add to Cart, then check what is being bought"},{"id":"problems","title":"If the layout does not look right"}]},{"slug":"applying-transfers","title":"Apply transfers and care for your items","description":"Find the matching product instructions before you use heat or peel the carrier.","updatedOn":"2026-10-21","revision":"8c3faa67","url":"https://chooseams.com/help/applying-transfers","markdown":"https://chooseams.com/help/content/applying-transfers.md","json":"https://chooseams.com/help/content/applying-transfers.json","sections":[{"id":"choose","title":"Match the instructions to the product"},{"id":"test","title":"Test one before doing the rest"},{"id":"dtf","title":"AMS Instant Peel DTF: standard starting steps"},{"id":"plastisol","title":"Standard plastisol: starting steps"},{"id":"problems","title":"If a heat transfer does not stick"},{"id":"care","title":"Care for standard decorated apparel"},{"id":"success","title":"What success looks like"}]},{"slug":"orders","title":"Track an order or get order help","description":"Find the right order, check shipment tracking, and send AMS the details needed to help.","updatedOn":"2026-10-21","revision":"958cae10","url":"https://chooseams.com/help/orders","markdown":"https://chooseams.com/help/content/orders.md","json":"https://chooseams.com/help/content/orders.json","sections":[{"id":"find-order","title":"Start with your order confirmation"},{"id":"references","title":"Which number does AMS need?"},{"id":"tracking","title":"Track a shipped package"},{"id":"no-update","title":"No tracking number or no update?"},{"id":"changes","title":"Need to change or cancel a paid order?"},{"id":"payment","title":"Payment failed, pending, or charged twice?"},{"id":"receive","title":"Check an order when it arrives"},{"id":"report-problem","title":"Report a missing, damaged, or incorrect item"},{"id":"reorder","title":"Order the same design again"},{"id":"callback","title":"A callback or help link did not work"},{"id":"campaign-shopper","title":"Bought from a Campaign Store?"}]},{"slug":"order-policies","title":"Cancellations and order-issue 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order.","updatedOn":"2026-10-21","revision":"aa545745","url":"https://chooseams.com/help/delivery","markdown":"https://chooseams.com/help/content/delivery.md","json":"https://chooseams.com/help/content/delivery.json","sections":[{"id":"timing","title":"There are two parts to the timeline"},{"id":"ready-date","title":"Why did the ready date change?"},{"id":"choices","title":"Use the choices offered for this order"},{"id":"pickup","title":"Wait for the ready notice before collecting"},{"id":"deadline","title":"Plan backward from the date you need it"},{"id":"address","title":"Wrong address or delivery choice?"},{"id":"problem","title":"Order is late, missing, or not marked ready"}]},{"slug":"pickup","title":"Pick up an order from a locker","description":"Find the ready message, the right locker, and the access instructions for your order.","updatedOn":"2026-10-21","revision":"791a9983","url":"https://chooseams.com/help/pickup","markdown":"https://chooseams.com/help/content/pickup.md","json":"https://chooseams.com/help/content/pickup.json","sections":[{"id":"ready-first","title":"Wait for the ready message"},{"id":"read-message","title":"Keep the numbers separate"},{"id":"collect","title":"Collect the correct package"},{"id":"code-problem","title":"The code is missing or does not work"},{"id":"finish","title":"Check before you leave"}]},{"slug":"checkout-help","title":"Recover a cart or checkout problem","description":"Check what saved before trying again, especially if you may already have paid.","updatedOn":"2026-10-21","revision":"bd600a24","url":"https://chooseams.com/help/checkout-help","markdown":"https://chooseams.com/help/content/checkout-help.md","json":"https://chooseams.com/help/content/checkout-help.json","sections":[{"id":"choose","title":"First, check whether you paid"},{"id":"artwork-review","title":"Artwork review closes or returns to the cart"},{"id":"paid-no-order","title":"Paid, but there is no order number"},{"id":"price-date","title":"The price or ready date changed"},{"id":"discount","title":"A discount code is missing or rejected"},{"id":"finish","title":"What a successful recovery looks like"}]},{"slug":"artwork-placements","title":"Check front, back, and other print placements","description":"Match each design to the place it belongs. Check the print size before approving.","updatedOn":"2026-10-21","revision":"d5f66b9a","url":"https://chooseams.com/help/artwork-placements","markdown":"https://chooseams.com/help/content/artwork-placements.md","json":"https://chooseams.com/help/content/artwork-placements.json","sections":[{"id":"plan","title":"Write one line for each placement"},{"id":"choose","title":"Select only the placements you want"},{"id":"proof","title":"Review every artwork version"},{"id":"file-fix","title":"File Fix instructions and final approval are different"},{"id":"after-payment","title":"Need a change after paying?"}]},{"slug":"gang-sheets/editing","title":"Edit designs and copies on a gang sheet","description":"Change the right design, size, or copy without losing track of your print counts.","updatedOn":"2026-10-21","revision":"63b6cf1b","url":"https://chooseams.com/help/gang-sheets/editing","markdown":"https://chooseams.com/help/content/gang-sheets/editing.md","json":"https://chooseams.com/help/content/gang-sheets/editing.json","sections":[{"id":"which-change","title":"Choose the right kind of change"},{"id":"design-list","title":"Change a design’s size or count"},{"id":"canvas","title":"Move or rotate a copy"},{"id":"undo","title":"Undo a mistake"},{"id":"artwork","title":"Rename, replace, or remove artwork"},{"id":"update-cart","title":"Update the unpaid cart"}]},{"slug":"gang-sheets/layout","title":"Fit designs and fix sheet warnings","description":"Understand sheet width, spacing, rotation, and the warnings to check before ordering.","updatedOn":"2026-10-21","revision":"66bf1686","url":"https://chooseams.com/help/gang-sheets/layout","markdown":"https://chooseams.com/help/content/gang-sheets/layout.md","json":"https://chooseams.com/help/content/gang-sheets/layout.json","sections":[{"id":"auto-build","title":"Build, then inspect"},{"id":"settings","title":"What the settings change"},{"id":"warnings","title":"Match a warning to the next step"},{"id":"small-logos","title":"How many small logos fit?"},{"id":"optional","title":"Optional optimization tools"}]},{"slug":"gang-sheets/saving","title":"Save, reopen, or recover a gang sheet","description":"Keep the current session safe and check what reached the cart before leaving.","updatedOn":"2026-10-21","revision":"f194ad5b","url":"https://chooseams.com/help/gang-sheets/saving","markdown":"https://chooseams.com/help/content/gang-sheets/saving.md","json":"https://chooseams.com/help/content/gang-sheets/saving.json","sections":[{"id":"states","title":"These are different kinds of saved work"},{"id":"save-status","title":"Read the save status"},{"id":"cart","title":"Reopen work from the cart"},{"id":"batch","title":"Looking for an unfinished upload batch?"},{"id":"saved-art","title":"Looking for a saved design instead?"},{"id":"support","title":"What to send when work is missing"}]},{"slug":"agents","title":"Work with your own AI agent","description":"Give your assistant the right instructions and keep control of your artwork, order, and payment.","updatedOn":"2026-10-21","revision":"efcfb4df","url":"https://chooseams.com/help/agents","markdown":"https://chooseams.com/help/content/agents.md","json":"https://chooseams.com/help/content/agents.json","sections":[{"id":"brief","title":"Start with a task brief"},{"id":"connection","title":"Check what your assistant can actually do"},{"id":"choices","title":"Details your agent should ask for"},{"id":"control","title":"Keep the important decisions with you"},{"id":"stuck","title":"If the agent gets stuck"},{"id":"machine","title":"For agents and developers"}]},{"slug":"campaign-stores","title":"Start with Campaign Stores","description":"Sell shirts for your school, team, or group. Start with one product and one design.","updatedOn":"2026-10-20","revision":"0b42f92c","url":"https://chooseams.com/help/campaign-stores","markdown":"https://chooseams.com/help/content/campaign-stores.md","json":"https://chooseams.com/help/content/campaign-stores.json","sections":[{"id":"what-is-a-campaign-store","title":"A store for your group"},{"id":"choose-your-path","title":"Pick your next step"},{"id":"who-does-what","title":"Who does what?"},{"id":"your-first-store-path","title":"Your first store, one step at a time"}]},{"slug":"campaign-stores/first-store","title":"Create your first store","description":"A picture guide from signing up to sharing your store. Build one shirt first.","updatedOn":"2026-10-20","revision":"70e01d04","url":"https://chooseams.com/help/campaign-stores/first-store","markdown":"https://chooseams.com/help/content/campaign-stores/first-store.md","json":"https://chooseams.com/help/content/campaign-stores/first-store.json","sections":[{"id":"before-you-start","title":"Start small"},{"id":"create-account","title":"1. Sign up or sign in"},{"id":"create-draft","title":"2. Name your store and make a draft"},{"id":"upload-artwork","title":"3. Upload the design for your shirt"},{"id":"choose-product","title":"4. Pick one product and place the design"},{"id":"set-price","title":"5. Set the selling price"},{"id":"choose-delivery","title":"6. Choose how shoppers get their orders"},{"id":"brand-and-preview","title":"7. Add your logo and check the pages"},{"id":"launch-and-share","title":"8. Review, launch, and share"}]},{"slug":"campaign-stores/pricing","title":"Prices, delivery, and payouts","description":"Understand what shoppers pay, what an item costs you, and when proceeds become available.","updatedOn":"2026-10-21","revision":"161e1466","url":"https://chooseams.com/help/campaign-stores/pricing","markdown":"https://chooseams.com/help/content/campaign-stores/pricing.md","json":"https://chooseams.com/help/content/campaign-stores/pricing.json","sections":[{"id":"profit-calculator","title":"Estimate your profit"},{"id":"cost-retail-profit","title":"Three numbers to understand"},{"id":"set-prices","title":"Set and check your prices"},{"id":"supplier-fees","title":"Supplier fees: count suppliers and batches"},{"id":"separate-fees","title":"Keep different fees separate"},{"id":"delivery-choices","title":"Choose delivery on purpose"},{"id":"payouts","title":"A sale is not an instant payout"}]},{"slug":"campaign-stores/products","title":"Products and printed designs","description":"Add products, put artwork in the right place, arrange the shop, or replace a design.","updatedOn":"2026-10-20","revision":"669bc418","url":"https://chooseams.com/help/campaign-stores/products","markdown":"https://chooseams.com/help/content/campaign-stores/products.md","json":"https://chooseams.com/help/content/campaign-stores/products.json","sections":[{"id":"add-and-place","title":"Add a product and its artwork"},{"id":"arrange-products","title":"Arrange or hide products"},{"id":"homepage-highlights","title":"Choose homepage highlights"},{"id":"replace-design","title":"Replace a design file"},{"id":"shop-by-design","title":"Optional: let shoppers choose artwork first"}]},{"slug":"campaign-stores/branding","title":"Logo, pages, and store style","description":"Change your website logo, write your story, and make the store easy to browse.","updatedOn":"2026-10-20","revision":"f17400fc","url":"https://chooseams.com/help/campaign-stores/branding","markdown":"https://chooseams.com/help/content/campaign-stores/branding.md","json":"https://chooseams.com/help/content/campaign-stores/branding.json","sections":[{"id":"logo-and-style","title":"Change the logo and colors"},{"id":"story-and-pages","title":"Edit text and pictures"},{"id":"create-pages","title":"Add or remove a page"},{"id":"navigation-and-footer","title":"Change the menu and organizer text"}]},{"slug":"campaign-stores/publishing","title":"Save, preview, and publish","description":"Know what is private, what is public, and why a saved change may not be showing.","updatedOn":"2026-10-20","revision":"fdb3fc77","url":"https://chooseams.com/help/campaign-stores/publishing","markdown":"https://chooseams.com/help/content/campaign-stores/publishing.md","json":"https://chooseams.com/help/content/campaign-stores/publishing.json","sections":[{"id":"save-and-publish","title":"Saving and publishing do different jobs"},{"id":"preview-saved-draft","title":"Check your saved store before launch"},{"id":"read-save-status","title":"Read the save status"},{"id":"publish-changes","title":"Publish an existing store’s page changes"},{"id":"first-launch","title":"Launch a new store"}]},{"slug":"campaign-stores/orders-support","title":"After a shopper orders","description":"Find orders, answer shopper questions, and send the right problems to AMS.","updatedOn":"2026-10-21","revision":"8dd7597f","url":"https://chooseams.com/help/campaign-stores/orders-support","markdown":"https://chooseams.com/help/content/campaign-stores/orders-support.md","json":"https://chooseams.com/help/content/campaign-stores/orders-support.json","sections":[{"id":"after-checkout","title":"What happens next?"},{"id":"find-an-order","title":"Find an order"},{"id":"answer-customer-questions","title":"Reply in the Support tab"},{"id":"no-returns","title":"Explain final sales accurately"},{"id":"ams-mistake","title":"If AMS caused the problem"},{"id":"carrier-damage","title":"If a package arrives damaged"},{"id":"refund-requests","title":"Ask AMS about a partial or full refund"},{"id":"ams-support-fee","title":"When AMS handles customer service"},{"id":"after-launch","title":"Your next steps after launch"}]},{"slug":"campaign-stores/troubleshooting","title":"Fix a store problem","description":"Start with what you see. Try a small fix, then know when to ask AMS.","updatedOn":"2026-10-20","revision":"9d49b689","url":"https://chooseams.com/help/campaign-stores/troubleshooting","markdown":"https://chooseams.com/help/content/campaign-stores/troubleshooting.md","json":"https://chooseams.com/help/content/campaign-stores/troubleshooting.json","sections":[{"id":"account-and-store","title":"“I cannot sign in or find my store”"},{"id":"store-will-not-load","title":"“My store will not open”"},{"id":"changes-not-showing","title":"“My changes are not showing”"},{"id":"rendering-help","title":"“My design will not upload or preview”"},{"id":"missing-product","title":"“My product is missing”"},{"id":"cannot-launch","title":"“I cannot launch or open the store link”"},{"id":"payment-help","title":"“A shopper cannot pay”"},{"id":"contact-ams","title":"Get help from AMS"}]},{"slug":"campaign-stores/designs","title":"Let shoppers choose a design first","description":"Offer approved design, product, and color combinations with Customer Designs.","updatedOn":"2026-10-20","revision":"948bab8e","url":"https://chooseams.com/help/campaign-stores/designs","markdown":"https://chooseams.com/help/content/campaign-stores/designs.md","json":"https://chooseams.com/help/content/campaign-stores/designs.json","sections":[{"id":"enable-design-shopping","title":"Choose what shoppers can combine"}]},{"slug":"campaign-stores/advanced","title":"Optional settings after launch","description":"Keep the first launch simple. Add pages, design shopping, or email settings when you need them.","updatedOn":"2026-10-20","revision":"3a68be05","url":"https://chooseams.com/help/campaign-stores/advanced","markdown":"https://chooseams.com/help/content/campaign-stores/advanced.md","json":"https://chooseams.com/help/content/campaign-stores/advanced.json","sections":[{"id":"extra-pages","title":"Need more information on the store?"},{"id":"cart-rescue","title":"Order emails and Cart Rescue"},{"id":"cart-rescue-first-week","title":"Read reminder results carefully"},{"id":"fulfillment-settings","title":"Changing how orders are released"}]},{"slug":"square","title":"Selling through Square","description":"A separate store path that needs a confirmed setup with AMS.","updatedOn":"2026-10-20","revision":"56728740","url":"https://chooseams.com/help/square","markdown":"https://chooseams.com/help/content/square.md","json":"https://chooseams.com/help/content/square.json","sections":[{"id":"separate-path","title":"Start with AMS 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